Dear Customers, Potential Customers, and Website Visitors,
As {Mono Kristal Arge Dan. Bil. San. Tic. Ltd. Şti.} ("Bulut İşkence"), we attach great importance to the protection of your personal data. In this regard, we would like to inform you, as the "data controller," regarding your personal data and processing activities in accordance with the Personal Data Protection Law No. 6698 ("KVKK").
WHAT PERSONAL DATA WE PROCESS
Your identity information (First Name, Last Name, Date of Birth, Turkish ID Number)
Your contact information (Address, email address, phone number)
Details of your use of the site (Your behaviors on the site, transactions, preferences, visited products, etc.)
Your unique Username and Password
Your company information (Company name, phone number, address)
Upon the formation of the contract:
Your identity information (First Name, Last Name, Date of Birth, Turkish ID Number)
Your contact information (Address, email address, phone number)
If you request an invoice, we process (Turkish ID Number, Tax ID Number)
If you make a payment via credit card, your payment details are processed to be sent to the Payment Service Provider.
If you choose the Bank Transfer method, Bank IBAN and relevant bank information will be processed.
As a User:
Your unique Username and Password
Your company information (Company name, phone number, address)
Records of the services provided by our company (Requests and Complaint Management)
Records created from the complaint form
Personal data processed for the use of our electronic commerce system
If you give Electronic Commercial Communication Permission:
Your identity information (First Name, Last Name)
Your contact information (Address, email address, phone number)
Details of your use of the site (Your behaviors, actions, preferences, visited products, etc.)
Your marketing data (Date of Birth, Site usage, shopping habits, address, preferences, likes, and comments, surveys, campaigns, invoice contents, payment methods, and payment details, etc.)
PURPOSES OF PROCESSING YOUR PERSONAL DATA
Your personal data may be processed for the following purposes, in compliance with the relevant legislation:
General Purposes:
To resolve your issues and complaints, and to contact you when necessary, we process your identity and contact details.
To fulfill our obligations arising from the legislation, and to comply with the legal obligations with public authorities, including information security.
For legal proceedings arising from the contract, we may process your identity, contact, invoice, and shopping details for filing lawsuits, answers, and objections in court, enforcement offices, or arbitration.
To differentiate your records in our system from others, we may process your identity and contact details.
For Invoices:
If you request an invoice, we will process your identity and invoice details for invoice generation.
If you make a payment by credit card, we process your credit card information (which is sent directly to the payment service provider).
Retention Obligations:
We store your personal data to comply with legal retention obligations.
For Users:
To improve our products and respond to your requests promptly, we process your complaint and request forms.
To track regular payments and manage your account, we store necessary information for managing electronic commerce.
Method and Legal Grounds for Collecting Personal Data
Your personal data is processed by {Mono Kristal Arge Dan. Bil. San. Tic. Ltd. Şti.} through transactions on the Site, or in relation to your complaints and requests or your purchases, through methods such as surveys, automatic systems, or electronic methods in line with your consent for Electronic Commercial Communication.
The legal grounds for collecting your personal data are: "Contract formation and performance", "fulfilling legal obligations", "legitimate interests of the data controller", and "storage obligations under the law".
TRANSFER OF YOUR PERSONAL DATA
We may transfer your personal data to domestic and international business partners and service providers for purposes such as acquiring IT services, marketing, and data collection processes.
If you make a payment via credit card, we send your payment details to the relevant third-party payment providers, without storing them.
YOUR RIGHTS
In accordance with Article 11 of the Law, you have the following rights:
CONTACT
For inquiries, you can send your request to the designated email address [information@bulutiskence.com.tr] or the following address:
Depot and Delivery Address: Akçakale 2 Sok. No: 86/A Siteler - Altındağ / ANKARA
Phone: 03123504714